The Merwin Group LLC dba CcMe
Thank you for visiting our website and using our services. These Terms of Service (“Terms”) govern your access to and use of our website, products, tools, and services (collectively, the “Services”). By accessing or using our Services, you agree to these Terms. If you do not agree, please do not use the Services.
Updates to These Terms
We may update these Terms from time to time to reflect changes in our Services, business practices, or applicable laws. Any updates will be posted on this page and will apply prospectively only. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
Use of Our Services
Eligibility and Account Responsibilities
You agree to use the Services only for lawful purposes and in accordance with these Terms. If you create an account or access restricted areas, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
Acceptable Use
You agree not to:
- misuse, disrupt, or attempt to gain unauthorized access to the Services or related systems;
- interfere with website functionality or security;
- copy, resell, sublicense, or commercially exploit the Services or materials except as expressly permitted by us in writing.
Scope of Services and Role Clarification
Transaction Coordination Services
We provide transaction coordination and administrative support services only. We do not provide legal advice, brokerage services, compliance guarantees, negotiation services, or representation in any real estate transaction.
All decisions, approvals, disclosures, negotiations, and legal responsibilities remain solely with the licensed real estate agent and their brokerage. You acknowledge that you are responsible for reviewing all documents and ensuring compliance with applicable laws, brokerage policies, and regulatory requirements.
No Guarantee of Transaction Outcome
We do not guarantee that any transaction will close, that deadlines will be met, or that specific outcomes will be achieved. Real estate transactions involve third parties and factors outside our control.
Add-On Services
We may offer optional add-on services intended to supplement, not replace, standard transaction coordination services. Each add-on service is described individually at the time of purchase and is limited in scope to what is expressly stated.
Delivery and timing of add-on services may depend on timely cooperation, documentation, approvals, and responses from the client and third parties (including brokers, lenders, escrow/title companies, and vendors).
Consent & Opt-Outs. If you ask us to contact your clients by email or text (including for post-close client care), you warrant you have obtained all required consents and comply with TCPA, CAN-SPAM, and applicable state laws. We send communications only at your direction as your service provider. If a recipient opts out, we will stop future messages within our control and may notify you. No refunds are provided for work already performed or costs incurred.
Client Care After Close Subscription
This section applies to agents who subscribe to our Client Care After Close subscription service. By subscribing, you agree to the terms in this section in addition to the rest of these Terms of Service.
The Service
Client Care After Close is a monthly subscription. While your subscription is active, we will deliver the following on your behalf, branded with your name and contact information, for every eligible CcMe-coordinated transaction you close on or after your subscription start date:
- Post-closing check-in emails to the client at approximately 30 days, 6 months, and 1 year after close
- Seasonal home maintenance guides delivered to the client in spring and fall
- A year-end settlement statement email delivered to the client in January following the year of close
You also receive a Quarterly Client Care Snapshot listing all enrolled clients, upcoming client touch points, and the email send schedule for the next 90 days.
Eligibility and Enrollment
Enrollment is automatic for every eligible CcMe-coordinated transaction you close while your subscription is active. Transactions closed before your subscription start date are not eligible and cannot be added retroactively.
Per-File Opt-Out
On the day of close, you will receive a single email per transaction with a one-click option to skip Client Care for that specific file. The opt-out window is 48 hours from close. After 48 hours, the client is enrolled and the email series begins.
Billing and Cancellation
The subscription fee is $29.00 USD per month, charged automatically to your payment method on file via Stripe. Billing begins on the date of subscription activation and recurs monthly on the same calendar date. All charges are non-refundable, including for partial months in which the subscription is cancelled.
You may cancel at any time through the Stripe Customer Portal (linked in your welcome email and every billing receipt) or by contacting us directly at tc@c2cmgt.com. Cancellation takes effect at the end of the current billing period. No prorated refunds will be issued.
In-Flight Files at Cancellation
If you cancel, any clients already enrolled before your cancellation effective date will continue to receive their complete email series at no additional charge. Files closing after the cancellation effective date will not be enrolled.
Re-Subscription
You may re-subscribe at any time. Upon re-subscription, only files closing on or after the new subscription date will be enrolled. Closings that occurred during a lapsed period cannot be added retroactively.
Branding and Communications
Client-facing emails are sent on your behalf and identify you by name. The CcMe transaction coordinator is listed as sender for deliverability and reply handling. We intend for all Client Care emails to comply with applicable commercial email requirements, including a clear recipient opt-out method, a valid physical mailing address, and accurate sender identification.
We do not guarantee that every email will be delivered, opened, read, or acted upon.
Client Unsubscribe Requests
Clients receiving Client Care After Close emails may unsubscribe at any time. When a client unsubscribes, we will stop sending Client Care After Close emails to that client. Client unsubscribe activity does not entitle you to a refund, prorated billing adjustment, service credit, or any other compensation. The subscription fee covers our delivery of the service on your behalf to clients who have not opted out and remains unchanged regardless of how many clients elect to unsubscribe.
Client Data
Client contact information used in this service is drawn from your transaction file with CcMe. We will not use enrolled client contact information for any purpose other than delivering the Client Care After Close service. After an enrolled client’s email series is complete, their contact data is retained only as needed for our ongoing transaction coordination relationship with you or as required by law.
Subscriber Acknowledgment
By subscribing, you confirm you are a licensed real estate professional, have authority to enroll your clients in the post-closing communications described above, and are responsible for notifying CcMe if any client should not receive these communications.
Service Information and Availability
General Information
Service descriptions, pricing, and availability are provided for general informational purposes and may change at any time.
Changes and Discontinuation
We reserve the right to modify, suspend, or discontinue any part of the Services, including specific features, add-ons, tools, or availability, with or without notice.
Purchases, Payments, and Billing
Orders and One-Time Purchases
By purchasing a one-time service or add-on, you agree to pay the amount displayed at checkout, plus any applicable fees. You authorize us and our payment processor to charge your selected payment method.
Subscriptions and Recurring Billing
If we offer subscription or recurring services, you authorize us to charge the applicable recurring fees at the interval disclosed at signup. Subscription details, renewal terms, and cancellation instructions will be provided at the time of purchase.
Saved Payment Methods
If you elect to save payment information, you authorize our payment processor to securely store your payment method for future authorized charges related to Services you request.
Failed Payments
If a payment fails or is declined, we may suspend or delay Services until payment is successfully processed.
Refunds, Cancellations, and Disputes
Refund Policy
Refund eligibility, if any, is governed by the refund terms disclosed at the time of purchase and/or on the applicable service page. Unless otherwise stated, fees for completed or partially completed services are non-refundable.
If you believe an error has occurred, please contact us promptly so we can review the issue.
Chargebacks
If you initiate a chargeback or payment dispute, we may suspend access to the Services during the dispute review. We encourage contacting us first so we can attempt to resolve the matter directly.
Right to Refuse or Terminate Services
We reserve the right to refuse, suspend, or terminate Services at our discretion, including for non-payment, failure to cooperate, misuse of Services, or abusive or inappropriate conduct. Termination may occur without refund for Services already rendered or in progress.
Third-Party Services and Links
External Providers
We rely on third-party providers for certain Services, including payment processing, hosting, and communications. Your use of those services may be subject to their separate terms and policies.
External Links
Our website may include links to third-party websites. We are not responsible for the content, policies, or practices of those sites.
Intellectual Property
Ownership
All website content, branding, logos, text, graphics, and materials are owned by us or our licensors and protected by applicable intellectual property laws.
Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use the Services for your internal business purposes only. You may not copy, distribute, or create derivative works without our written consent.
Disclaimers and Limitation of Liability
No Warranties
The Services are provided “as is” and “as available.” We make no warranties regarding availability, accuracy, or results.
Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, data, or goodwill, arising from your use of the Services.
Privacy
Your use of the Services is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
Governing Law and Venue
These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law principles. Any disputes shall be resolved in the appropriate state or federal courts located in Nevada, unless otherwise required by law.
Contact Information
For any questions or concerns regarding your privacy, please contact us at:
The Merwin Group LLC dba CcMe
7900 Rancharrah Parkway Ste. 110
Reno, NV 89511
Phone: (775) 624-5200
Email: connect@c2cmgt.com
